XPCRM

XPCRM is a customer relationship software

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Overview

XPCRM is Customer Relationship Software. It covers a set of applications designed to help businesses manage several business processes like customer data, customer interaction, customer support, XPCRM allows you to send quotes from vendors, log purchases and work order information, and input receipt information.

DomainCustomer Relationship And Service

Challenge

Finding a solution to this problem is one of the greatest challenges faced by scientists today.

Problem

Global Search Feature

The project was not having the global and page searching feature and Client wanted to have thing feature.

Solution

Global Search Feature

The client wanted to use Thinking-sphinx gem, to implement a global search feature in the application and because this gem is outdated and not maintained by rails community and its less documentation makes it hard to implement initially but we have finally achieve this by making changes in the gem.

Problem

Paypal Invoice Integration.

We had to implement the Paypal invoice feature from scratch and check the invoice is properly sent to the buyer or not.

Solution

Solution

We managed to complete this feature taking help from the paypal site, the steps followed to complete this feature is available here: https://docs.google.com/document/d/1KhFFdRGcJnMhTrG2tq2x2PiWF5uwahwSgWxbWOSWgo0/edit

Core Features

Add a simple code line into your website, including our custom made JavaScript that is hosted in our CDM and access to.

  • Role Wise Permission
  • Two Factor Authorization
  • Calendar with Recurring event generation
  • Automatic email/text notification to customers of logged, scheduled, and completed work related to service request
  • Ability for residents/customers to directly enter their own requests
  • Grouping assets for scheduled maintenance
  • Integration with Geographic Information System ESRI software
  • Ability to create preventive maintenance schedules by asset and by route
  • Trigger work reminders based on asset condition, time since last inspection, and/or usage
  • Paypal invoice
  • Supervisors can assign/reschedule work in the field via smart device
  • Editing service requests or work orders after completion
  • Employees report work, equipment, and material use in the field via smart device
  • Prefer the ability to integrate with the department's GPS fleet-tracking system, Fleet Director, provided by Teletrac
  • Employees should be able to report work individually and by crew
  • Easily accessible reporting on time, materials, equipment, unit productivity, etc.
  • Track work
  • Provide cost and productivity information
  • Manage asset history
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1 HTML Designer

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1Ruby on Rails Developer

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1Quality Analyst

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